F.A.Q'S
Contact us here - info.sarahsthreadsandink@gmail.com , or you may find your answer below
Returns and cancellations
Here at Sarah's Threads & Ink we ensure all our products are checked before being packaged to make sure they are of a high standard and to your specific requirements however we do make mistakes and things can change last minute especially if its same day printing or a rush order. If you item is not to your requirements please contact us and your issue will be dealt with on a case by case basis through email.
If there is a fault due to our mistake we will send you the shipping cost and ask you to return it to us , we can then either fix it or refund it.
If you have simply changed your mind , or it wasn't how you imagined it would look, slight changes in the design etc and it was personalized we can not refund or exchange that. If you want to return a non personalized item you must send it back to us yourself.
We never process any refund / exchange until the item is back in the shop.
If returning an item please make sure its packaged correctly we are not responsible for your item if it gets lost in the post.
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If you have any issues with your order please don’t hesitate to contact me via email and I will always try my very best to resolve your issue to ensure you are a very happy customer. I will try to resolve your matter as soon as I can.
Please remember we are a small business & to always be kind, if you are rude, argumentative etc we simple wont tolerate it. We reserve the right to refuse to serve anyone who comes across as this.
Privacy & Safety
Your Privacy & Safety is always our number one priority . We use a very safe and reliable website provider who have incredible security. We will never share any of your details. Any details that we legally have to store are on a very safe and secure server and no one has access to this other than Sarah.
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Wholesale / Bulk Orders
If you are interested in selling our products or placing a larger order of more than 20 items we can offer you a discount. For more information please email
info.sarahsthreadsandink@gmail.com
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If you are interested in Threads & Ink creating clothing for your own brand please get in touch. We have no minimum order quantity's however bigger discounts are only available on larger orders
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If you would like to stock your own products in our shop we do rent shelves out in store , these will be viewed on a case by case basis so please get in touch first.
Payment Methods
We require a 50% deposit when placing an order no matter how big or small it is. The rest can be paid upon collection. You can transfer the deposit via bank transfer or alternatively pop into the shop and pay via the methods below. ​
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Credit / Debit Card
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Cash in store only
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Bank Transfer
Turn Around Time
Turn around time varies on what we have booked in that week, generally it is 7-10 working days. If you need your item for a certain date please let us know upon ordering. Occasionally things do get delayed , for example , late deliveries , items out of stock, machine issues ect we will always keep you updated if anything happens that's out of our control and will cause a delay.
We can offer same day printing , orders must be placed before 12am & will be judged on the day if we can fit them all in or a one off item. There is a £10 charge for same day / 24hr printing / embroidery.