F.A.Q'S
Contact us here - info.sarahsthreadsandink@gmail.com , or you may find your answer below
Returns and cancellations
Here at Sarah's Threads & Ink we ensure all our products are checked before being packaged to make sure they are of a high standard and to your specific requirements however we do make mistakes and if you item is not to your requirements please contact us and your issue will be dealt with on a case by case basis through email.
If there is a fault due to our mistake we will send you the shipping cost and ask you to return it to us , we can then either fix it or refund it.
If you have simply changed your mind and it was personalised we can not refund or exchange that. If you want to return a non personalised item you must send it back to us yourself.
We can never process any refund / exchange until the item is back in the shop.
If returning an item please make sure its packaged correctly we are not responsible for your item if it gets lost in the post.
Once payment has been received and you have agreed on the mock up design we have sent you your order will be started therefore cannot be cancelled or changed after 24 hours.
If you have any issues with your order please don’t hesitate to contact me via email and I will always try my very best to resolve your issue to ensure you are a very happy customer. I will try to resolve your matter as soon as I can.
Privacy & Safety
Your Privacy & Safety is always our number one priority . We use a very safe and reliable website provider who have incredible security. We will never share any of your details. Any details that we legally have to store are on a very safe and secure server and no one has access to this other than Sarah.
Wholesale / Bulk Orders
If you are interested in selling our products or placing a larger order of more than 20 items we can offer you a discount. For more information please email
info.sarahsthreadsandink@gmail.com
If you are interested in Sarah's Threads & Ink creating clothing for your own brand please get in touch. We have no minimum order quantity's however bigger discounts are only available on larger orders
Payment Methods
We require a 50% deposit when placing an order. The rest can be paid upon collection. You can transfer the deposit via bank transfer or alternatively pop into the shop and pay via the methods below.
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Credit / Debit Cards
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PAYPAL
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Cash in store only
Turn Around Time
Turn around time varies on what we have booked in that week, generally it is 7-10 working days. If you need your item for a certain date please let us know upon ordering. Occasionally things do get delayed , for example , late deliveries , items out of stock, machine issues ect we will always keep you updated if anything happens that's out of our control and will cause a delay.